Clinical Quality & Patient Safety Officer

Job Summary The Clinical Quality & Patient Safety Officer is responsible for developing, implementing, and monitoring programs and processes that ensure the delivery of safe, effective, and high-quality clinical care. The role ensures compliance with regulatory requirements, internal quality standards, and best practice guidelines, while fostering a culture of safety, learning, and continuous improvement across all clinical services. Key Responsibilities Quality Management & Clinical Governance Develop and maintain a clinical quality management framework aligned with national regulations, accreditation standards, and company policies. Oversee the creation, review, and implementation of clinical policies, protocols, and standard operating procedures (SOPs). Conduct regular audits of clinical documentation, patient records, and service delivery to ensure compliance with quality standards. Monitor performance indicators and prepare quality reports for senior management. Patient Safety Lead the development and implementation of patient safety initiatives to minimize risks and prevent adverse events. Manage incident reporting systems, investigate patient safety incidents, and coordinate root cause analyses (RCA). Develop corrective and preventive action (CAPA) plans to address identified risks. Promote a culture of transparency, accountability, and open communication regarding safety issues. Compliance & Regulatory Requirements Ensure all clinical practices comply with Ministry of Health regulations, professional licensing requirements, and telemedicine standards. Prepare for and facilitate external inspections, audits, and accreditation processes. Maintain updated knowledge of relevant healthcare regulations and patient safety guidelines. Training & Capacity Building Design and deliver training programs for clinical staff on quality improvement, patient safety, and risk management. Provide guidance and support to healthcare providers on adherence to best practice guidelines. Promote continuous professional development to improve clinical competency and quality outcomes. Data Analysis & Reporting Collect and analyze clinical quality and safety data to identify trends, gaps, and opportunities for improvement. Produce monthly, quarterly, and annual reports on key quality and safety metrics. Present findings and recommendations to leadership teams. Education Qualifications and Experience: Bachelor’s degree in Medicine, Nursing, Pharmacy, or other healthcare-related field (required). Master’s degree in Healthcare Quality, Patient Safety, Public Health, or equivalent (preferred). Experience Minimum 3–5 years of experience in clinical quality management, patient safety, or healthcare governance. Experience in telemedicine or digital health services is an advantage. Familiarity with national and international accreditation standards (e.g.,CBAHI, JCI). Key Skills And Competencies Strong knowledge of quality improvement methodologies (PDSA, Six Sigma, etc.). Excellent analytical, problem-solving, and decision-making skills. Strong communication and training facilitation skills. Ability to work collaboratively with multidisciplinary teams. High attention to detail and commitment to ethical practice. Show more Show less