User Management Advisor

Saya UM- custom service: Key Responsibilities: 1-Respond to SVIP user inquiries in a timely, professional, and personalized manner across multiple communication channels. 2-Provide tailored support and solutions to meet SVIP users’ needs and ensure an exceptional user experience. 3-Build and maintain strong relationships with high-value users, encouraging retention and engagement. 4-Actively explore and identify new SVIP user leads and contribute to user acquisition strategies. 5-Collaborate with internal teams to escalate and resolve user issues efficiently. 6-Track and analyze user feedback and report on recurring issues to improve services. Requirements: 1-Proficient in both English and Arabic (spoken and written). 2-Excellent interpersonal and communication skills with a strong service mindset. 3-Experience in live streaming platforms or digital entertainment is a plus. 4-Ability to multitask and remain calm under pressure. 5-Strong problem-solving skills and a keen eye for detail. 6-Comfortable working in a fast-paced and dynamic environment. Preferred Qualifications: 1-Previous experience working with VIP or high-net-worth clients. 2-Familiarity with user behavior analytics and CRM tools. Background in customer success, community management, or account management. Show more Show less